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We ship our fish for retail orders only to certain countries. Shipment is limited to the following countries; Australia/ Austria/ Barbados/ Belgium/ Bolivia/ Brazil/ Brunei/ Bulgaria/ Cambodia/ Canada/ Chile/ China/ Colombia/ Costa Rica/ Croatia/ Cyprus/ Czech Republic/ Denmark/ Dominican Republic/ Ecuador/ Estonia/ Finland/ France/ Germany/ Greece/ Guam/ Haiti/ Hongkong/ Hungary/ India/ Ireland/ Italy/ Japan/ Kuwait/ Latvia/ Liechtenstein/ Lithuania/ Luxembourg/ Malaysia/ Mexico/ Myanmar/ Netherlands/ Norway/ Oman/ Panama/ Paraguay/ Peru/ Puerto Rico/ Philipines/ Poland/ Portugal/ Romania/ San Marino/ Serbia/ Singapore/ Slovakia/ Slovenia/ South Africa/ South Korea/ Spain/ Suriname/ Sweden/ Switzerland/ Taiwan/ Thailand/ Trinidad and Tobago/ Turks and Caicos Islands/ Uni Emirat Arab/ United Kingdom/ United States/ US Virgin Islands/ Vietnam.

You will typically receive your order in 7-14 business days. In some cases, it will take a month.

We ship retail orders only through a transhipper. Shipments are made based on their available monthly schedule, which is set by the transhipper itself.
Several countries that may not have a large enough shipping volume usually have very limited schedules.
If you want to make sure when the right time is to place your order, you can contact us first.

Če prejmete mrtvo ribo, nas morate obvestiti v 24 urah po njenem prihodu. Morebitne reklamacije po tem roku ne bodo upoštevane.
V primeru pogina nam pošljite jasno sliko mrtve ribe v neodprti vrečki. Stranka lahko svoj zahtevek pošlje po elektronski pošti na naslov support@fishbuff.com ali prek aplikacije WhatsApp (+62) 821-3871-8445.

Ne ponujamo vračil ali zamenjav, vendar z veseljem zamenjamo vsa naročila, ki ustrezajo naši politiki reklamacij.